Skip to main content
Skip to navigation
graphic Smiling Contact Center woman with headset.

Contact Us

We are here when you need us!

Contact Us

Phone Numbers

Member Contact Center

305-270-5250
1-800-346-2917

Mon-Fri 8:30am–6:30pm
Sat 9am–1pm

Lending Center

305-273-LOAN (5626)
1-844-946-LOAN (5626)

Mon-Fri 8:30am–6:30pm
Sat 9am–1pm

Card Services

305-270-5254
1-844-645-CARD (2273)

Mon-Fri 8:30am–6:30pm
Sat 9am–1pm

Dispute Resolution

305-270-5253

Mon-Fri 8:30am–6:30pm
Sat 9am–1pm

Loss Prevention

305-270-5252

Mon-Fri 8:30am–6:30pm
Sat 9am–1pm

Mortgage Department

305-270-5256
1-866-327-HOME (4663)

Mon-Thu 9am–5pm
Fri 9am–6pm
Sat 9am–1pm

Credit Solutions

305-270-5215

Mon-Thu 9am–5pm
Fri 9am–6pm
Sat 9am–1pm

Contact Us By Mail

General correspondence and transaction requests, including deposits and Visa or loan payments, should be sent to:

EdFed
P.O. Box 830370
Miami, FL 33283-0370

Transaction Disputes:

To dispute a transaction, call the Dispute Resolution department at 305-270-5253. To dispute a transaction in writing, please send a signed request, including your name, account number, the date the transaction(s) occurred, and the reason for your dispute to the P.O. address above, ATTN: Dispute Resolution.

Credit Report Disputes

If you believe your credit report contains an error, please send a signed request including your full legal name, account number, loan or share ID number, and reason for your dispute to us at the P.O. address above, ATTN: Credit Solutions.

Contact Us Online

Secure Messaging

Need to send private account information? Send us a message any time using the Message Center within Online Banking. You should expect a response by the end of the next business day (this does not include Saturday, Sunday or Federal Holidays).

Online Form

For general questions or to have a representative contact you, please complete the form below.

For your protection, never send personal account, balances or password information with this form.

Contact Information
  1. e.g. yourname@domain.com
  2. e.g. (305) 270-5250
Comments
Stop the SPAM!

Card Services

Lost/Stolen Cards
Call RegionPhone #
Local305-270-5254
Toll-free1-844-645-CARD (2273)
International/Call Collect(Country's exit code) + 1-206-389-5200
Denied Transactions
Call RegionPhone #
Local305-270-5254
Toll-free1-844-645-CARD (2273)
Card Activation
Card TypePhone #
ATM, Visa Debit, and Visa Credit CardsCall 1-800-290-7893

Traveling

Notify your Credit Union to ensure your purchases are approved.

To notify the Credit Union of your travel plans, log into Online Banking and send a secured message through our Message Center, located in the upper right hand corner. Please include the following information in your message:

  1. Destination(s) within the U.S.: State and City
  2. Destination(s) outside of the U.S.: Country
  3. Dates of travel
  4. Card(s) being used: ATM, Debit, Credit
  5. The best way to contact you while you are traveling: email, cell phone, relative's phone number

If you do not have Online Banking, please have the above information ready and contact our Member Contact Center at 305-270-5250.